Stanley Surge Protection Warranty
Connected Equipment Limited Warranty
Surge Protection Device
*Note: Each Surge Protection Device indicates a stated dollar (USD) value of connected equipment warranty where applicable.
THE NCC will pay up to the maximum warranty amount offered for the surge protector purchased to repair or replace up to an amount equal to the fair market value or the original purchase price, whichever is less, of your electronics equipment, if damaged by a transient surge (except those caused by direct lightning), within the life of the surge protector, while properly and directly connected to this surge protector.
Surge protection devices have a finite lifespan. Even under normal circumstances and in the absence of defects, the product’s life will eventually expire when the surge protector’s component capacity has been exceeded, thereby ceasing to provide protection from surges. In this event, the equipment guarantee is no longer valid, and the surge protector should be replaced.
(Surge protected devices should be replaced every 3 years to ensure optimal protection)
This device is not a lightning arrestor, so it will not afford protection when lightning strikes nearby power line, the house, service entrance, or antenna. The Warranty is void if a power disturbance damages your equipment through the coax, phone, or network lines.
THE NCC DISCLAIMS AND ASSUMES NO LIABILITY FOR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE TO SOFTWARE OR DATA OR DAMAGES OR COSTS ASSOCIATED WITH BUSINESS INTERRUPTION OR OTHER DAMAGES DUE TO LOSS OR DAMAGE TO EQUIPMENT, SOFTWARE OR DATA.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state. This warranty is secondary to any existing coverage of any connected equipment, including but not limited to, any manufacturer’s warranty, extended warranties, or insurance coverage.
TO QUALIFY FOR A CONNECTED EQUIPMENT WARRANTY:
- All connected equipment must be safety certified by a Nationally Recognized Testing Laboratory.
- All surge protectors in question must be plugged into properly wired and grounded outlets, no extension cords, adapters, other ground wires, or electrical connectors may be used with the sole exception of other standard 120-volt products approved for that use. The installation must comply with all applicable electrical and safety codes set forth pursuant to the National Electrical Code (NEC).
- Any claim under the warranty policy must be made within 15 days of the date of the alleged damage to the connected equipment. For connected equipment coverage, the following conditions must be satisfied:
- All equipment eligible for warranty coverage must be plugged directly into the NCC’s product in question
- The equipment must have been damaged by a covered power disturbance that passed through THE NCC’s surge protector.
- THE NCC’S surge protector must be found defective.
- The NCC’S surge protector’s protection capacity must not have been exceeded.
- All connected equipment must have been used under normal operating conditions and according to any manufacturer's instructions.
CONNECTED EQUIPMENT CLAIM PROCEDURE:
- Call THE NCC Customer Service Center at 1-800-730-3707 to get a Return Authorization Number (RA#), shipping instructions, and a prepaid return address label.
- After you have received the prepaid return address label, return THE NCC surge protector, freight prepaid, to THE NCC. Surge protectors returned to THE NCC must have an RA# included in the mailing address to be accepted.
- THE NCC will determine whether the damage to your equipment is covered by this warranty policy. If you are covered, a claims adjuster will contact you and THE NCC will do one of the following at its own discretion:
- Authorize a service center to repair damaged equipment.
- Replace damaged equipment with equivalent or better.
- Reimburse the customer the fair market value of the damaged equipment.
- Reimburse the customer the initial purchase price of the damaged equipment (customer to provide a dated bill of sale).
- THE NCC retains the right to determine whether the damage to the connected equipment is due to THE NCC surge protector failure by requesting that damaged equipment be sent to THE NCC for inspection.